“Fast service and friendly customer service. You are helping me out to pay my house insurance. I am a retired Veteran that collects SS and needed help paying off my house insurance and you (Pawngo) were the people willing to help.”
– D.F. from Dover, Delaware
“Very fast service. Quick response to all my questions and concerns. I did not think the process would run so smoothly but from start to finish it was very efficient. I have recently been divorced and decided to go back to school and now have to pay for tuition. I saw Pawngo’s CEO on the news and thought what a great concept so I decided to give you guys a try!”
– J.B. from Salt Lake City, Utah
“I researched and found you via Google and the Internet. I have had a total of five experiences with Pawngo. Your assistance has been very private, personable and quick. I am a big fan of you and your organization. I would highly recommend it to anyone in my type of situation who had the need and was willing to let go of material items to maintain life and day to day needs. I have had experiences in the past with normal local pawn dealers that were not so positive and left feeling cheated. With Pawngo, I did not have that issue.”
– J.B. From Winston Salem, North Carolina
“I want to thank you and Pawngo for making this ring selling experience super easy. I know I was a pain, emailing you every 15 minutes but you made everything work just as Pawngo promised. I’ll definitely recommend you and use you again. The process is SO much easier than using a traditional pawn shop or trying to sell an item on Craigslist etc…Thanks again.”
– R.D. from Maryland
“Thank you so much for reaching out to me. This is really my 3rd time using Pawngo and if I may give a testimonial, Pawngo is great. I love the ease of the processing and the customer service is on point…. I have no reservations or regrets about my experiences with Pawngo!!!!”
– D.R. in Virginia
I discovered Pawngo while searching the internet. I didn’t want to feel embarrassed by going to the local the pawn shop and having to go every month to pay my money. Basically, Pawngo took care of all that. When I needed the money the most, they loaned it to me and I gave them my bracelet as collateral. The best part is its FedEx one-day shipping with insurance. So within hours, I got my money straight into my bank account. Everything about Pawngo is discreet. It’s not like a regular pawn shop. You send them your item and they give you money, and the best part is if you need an extra few dollars they would try to give you it because they care. No other pawn shop ever does that. The best thing I like about Pawngo is that they care about you they don’t treat you like other pawn shops do. Their Facility is big, safe and secured so I know my bracelet is safe. I hope this helps those who are looking not for a regular pawn shop but for a safe, reliable and very caring company. They will always work out a payment plan with you.They even extend due dates if you must, no other pawn shops do that. I will definitely recommend Pawngo to my family and friends, and I will be a returning customer. I hope this helps people who were in the same position like me go to Pawngo its worth it.
– AW in Colorado
“Thank you so much for the follow up. You always go above and beyond. I cannot begin to tell you how much your professionalism, competence, and empathy have helped us during these past difficult months. But what you did for us for this transaction was truly a god send. We packed up the car and went to wait outside the bank so we could get cash for our trip. The transfer took place almost immediately after we talked on the phone and I clicked the agree button for the loan. We were able to leave a couple hours early for our trip which is important because neither of us drives well in the dark. I do not know what I would have done without you. You truly are the best customer oriented person I have ever had the privilege of working with. It has been a very hard couple of years since I lost my job and without caring folks like you, I do not think I would have survived thus far. I hope to meet you on the slopes someday! I hope your company appreciates the excellent work you are doing on Pawngo’s behalf. Thanks again for getting me out of a rather bad bind!”
– C.W. from Castine, Maine
“Pawngo has been an absolute pleasure to work with! During the winter months, work slows down a bit for my husband. This year, his cash flow has been a bit of a problem as receivables are taking longer and longer to get paid on. Where normally we would get paid in 30 to 60 days, the average has been more like 90 to 120 days. Not that unusual given the current economic state, just a bit difficult to get through. What makes Pawngo so unique and so awesome is knowing that we can get our things back, certainly something that makes short-term borrowing much more palatable. With the money we borrowed I was able to keep my business running strong during these few quiet months for my husband… truly a blessing! Our dedicated Pawngo representative made the whole process so simple. She was knowledgeable and just so helpful, it was incredible! I would highly recommend Pawngo, and as a matter of fact, have already done so several times already!”
– T.Z. from West Lisip, New York
“Outstanding service I received from your company. Pawngo was there for me!”
– B.W. from Hemet, California
“I decided to go with Pawngo due to the fact that their professional team knew the value of my items and didn’t try to downplay their value in order to somehow gain an advantage, and in fact, offered a larger loan amount than I had asked for, which helped my situation tremendously.”
– D.C. from Los Angeles, California
“This has been a wonderful experience! I live in a very small ski resort town. The people that travel through are all pretty high-end clientele but there really isn’t a place to sell items here. I was thinking of even opening up a high-end resale store or consignment at one time. Anyway, I found myself needing quick cash so I took my Louis Vuitton handbag and luggage collection to a pawn store here. And, since no one knew what they were, they would only loan me about $50 for all of it. So I jumped on the internet and came across Pawngo. I checked it out (I have my ways). I felt comfortable from the moment I started looking at the website and then a chat came on. My Pawngo Rep was so wonderful and supportive. Today, I placed my checking account info on the web and the loan quote came back, just as promised, which was a relief! I filled out the form and then I got an email back saying my account will have the cash in tomorrow!!”
– L.W. from Pinetop, Arizona
“Todd- I just wanted to let you know how helpful my Pawngo Rep was on my account. Please let her know. Her attitude and follow-up was great. You have a great thing going and it’s very professionally done. Lots of emails and follow ups as the transactions are moving along. It is a very organized process. I hope you will have a bigger presence here in Austin one day. As you know, we are one of the high tech capitals. Thank you again”
– A.C. from Austin, Texas
“Everything went through perfectly and as promised. My experience with Pawngo has been exceptional. When people need money fast, Pawngo is the way to go. You guys work to make an already seamless process go even smoother. The communication from the Pawngo staff and even the CEO is commendable. The fact that you stay in touch, realizing that your client may be just a little uncomfortable sending their precious items to someone they never met made our transaction move forward without concern. I will refer Pawngo time and again. The fact that you use transfers and not wires eliminates unnecessary fees to the clients and shows how meticulous Pawngo was in thinking through the entire process. Thank you all for your help and once we pay this one off, I can guarantee you that if we ever need help again, Pawngo will be our first choice. HAIL PAWNGO!!!!”
– R.B. from Goodyear, Arizona
I have received the money and it was all so simple. I am hoping these loans will get me where I need to be. I am grateful for chances like these. Now, I am hoping I will be able to pay the loans and get my things back, but that is a worry for another day. Thank you so much for your help.”
– J.A. from Chesaning, Michigan
These fine folks have restored my faith in humanity. Here’s the facts. I had listed a high end electric guitar on Craigslist. A “person” (kindest possible word for now) contacted me, and after about a dozen or two emails agreed to purchase it. Used PayPal to pay for it. I am very ashamed to say this, but I got scammed and the guitar was delivered already. After 4 days of grief, regret, hindsight, loss of appetite, sleeplessness and coming to realize that it’s not the worse thing that could happen, I was finally moving on and ok with my loss. Now here’s the kicker. The CEO of this company personally calls me on day 5, asks a few questions, then tells me he has my guitar and will be shipping it back to me. Apparently the fine staffing had spotted a few “Red Flags”, spoke up, and then followed up with investigation. I feel the Leadership of any company is dictated by its own CEO’s example and policy. In today’s world, Honesty, Integrity, Character, and Intellect are the very best traits to express to formulate a plan for success. I am confident that this CEO, not only “Walks the Walk”, but also “Talks that Talk” to encourage the same of his Staff. These are the kind of people we all would like to do business with. Isn’t it? I’m sure there are that group of skeptics out there that will pick this apart in some way, and NO, in no way, did he ask for 1 dime, for a FEE or even return shipping. Bottom line, GREAT COMPANY, in my book. TOP THAT
– David B.
As a doctoral student there have been times over the years that I have had to place my precious jewelry into Pawngo’s secured online pawn shop. The first time, I must admit I was honestly scared, I vacillated for a time weighing out my options which were the need of quick cash and the pros and cons of the “what if’s” as in what if I lost my jewelry. Pawngo and its luxury brand provides impeccable customer service with every encounter, employees treated me with the same dignity and respect whether I was re-pawning or struggling and need to figure out my resolve. I have grown to love this company’s servant leadership style that I have witness as a consistent behavior within the employees that I have encountered (which is most likely all of them) since it has been years of them developing a great customer relationship with me. The consistency of the employees kind-spirited interaction with me has been refreshing, they show me compassion and collaborate with me as a partner to assist to come up with a convenient workable plan; no pressure, they get it, they are people too and they understand that difficulties happens. Management has got it right, straight from what the research says; treat people well and you establish loyalty and respect. Here is what I want everyone reading this to know: • Pawngo/Luxury brand is a top-notched trusted brand with trusted staff who only want the best experience for you. • One of the most important statements I want to convey to any new or ongoing customer (you already know this) is if you find yourself in midst of a personal life struggle just contact them so they can help you immediately. • PLEASE whatever you do don’t let FEAR make you just give up and accept the fate of your expensive item as gone, please don’t do this to yourself. They will work with you to resolve your current situation. • You will always receive professional and helpful interactions, the staff are problem solvers, they are in your corner to collaborate with you in finding the best resolution for you. It was important to me as an appreciative customer to pass on my personal experiences in writing an authentic and meaningful review because I have had several unfortunate life challenging experiences over the years and this company stood by me, so I could handle my stressing situations while not worrying about the plight of my jewelry. I have grown into a loyal customer solely because of how the employees treated me during the difficult (& good) times. They are more than the investment in the customers products, they invest in the whole customer, they value their customers experience.
– Bridgette F.
I was very nervous about using an online pawn shop, especially for my Louis Vuitton purses. No local to me pawn shops took LV purses, so I googled and found Pawngo. The fact that they were the first online pawn shop made me feel less nervous, then when I called and spoke with Becky, I felt much better. The process was easy. She emailed me a pre-paid fed ex label and I carefully boxed my “babies” up and headed to the nearest FedEx location. Becky confirmed that they arrived safely two days later. It’s been a blessing to deal with Pawngo and I highly recommend them! You can trust them even with your precious LVs!!!
I have been using Pawngo since its inception. I was extremely nervous about sending my family jewelry to someplace I have never seen to someone I have never met. But I took a leap of faith (or desperation lol) and sent it. I know now and I’m completely confident that my items are safe. They dispel anything you may have heard about Pawn Shops. Unfortunately, my financial situation has been dire and ongoing for 7 years. I did not and still don’t have anywhere to turn for help but Pawngo has been there every time I have needed them. They are willing to work with you and their process is extremely fast. By using Pawngo I was able to save my house! The employees of Pawngo are professional and treat you with respect which is something I value above anything. Mitzy, who I have always worked with, takes my calls and even listens to my life struggles and THEN helps me with what I need from Pawngo. I will be forever grateful to them. That type of service is above and beyond and I would recommend them to anyone who needs alternative financing.
– Cheryl P.