Privacy Policy

Pawngo (“Pawngo”, “us” or “we”) respects the privacy of Pawngo Members as well as visitors to the Pawngo Website (“Visitors”). By visiting and using the Website, or using the Service available through the Website, you acknowledge that you accept the practices and policies outlined in this privacy policy (“Privacy Policy”). Unless otherwise defined herein, capitalized words shall have the meanings assigned to such terms set forth in the Pawngo Terms of Service that you can find at, which incorporates this Privacy Policy.

What This Privacy Policy Covers

This Privacy Policy describes Pawngo's policies and practices regarding our collection, use and disclosure of information about you through our Service. This Privacy Policy does not apply to the use of your Personal Information that is collected by third parties that Pawngo does not own or control, or that do not support Pawngo in providing the Service. This Privacy Policy applies to Visitors (who have not registered for the Service) and to Members of the Service

“Personal Information” is information that is personally identifiable like names, addresses, e-mail addresses, or phone numbers, as well as other non-public information associated with the foregoing.

“Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.


Personal Information We Collect

We collect Personal Information that you submit to us voluntarily through our Website, the use of our Service, and through online and offline communications between you and Pawngo.

When you apply for a Pawn Loan, you provide your name, e-mail address, telephone numbers, and home address. If you wish to enter into a Pawn Loan, we ask you to provide additional information, including your birthdate, photo identification information, a description of your intended Pawn Loan Property, and a signed Declaration of Ownership of such Property. If you wish to use an automated clearinghouse (ACH) service to receive payments, we collect your bank account number and routing information that you provide to us in electronic form or by sending us a voided check.

We may collect and develop additional information about you and your intended Pawn Loan Property during the course of our communications (by telephone, e-mail, or postal mail) and during our evaluation of your intended Pawn Loan Property, and may associate such information with the Personal Information you provide.

When you contact us by sending us an e-mail, we will collect your e-mail address and any information contained in the message you send us.

Personal Information Collected Via Technology

As you use the Service, certain information may also be collected passively, including your Internet protocol (IP) address and the browser that you use to visit the Website. Pawngo also stores a small text file called a “Cookie” on your computer to store your login information (if any) and your personal preferences for the Service. Pawngo may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them).

Since the foregoing information may be collected when you are signed in to the Service, this information may be associated by us with Personal Information that we have collected from you.

Personal Information From Other Sources

We may receive Personal Information about you from other sources like telephone or fax, or from third parties that provide services for us in connection with the Service. Pawngo will associate this information with your Personal Information. For example, we may receive identity verification information from our service providers to confirm your identity as part of the registration process. We may add this information to the information we have already collected from you via the Service.

Use of Information We Collect

We use your Personal Information to provide the Service to you, to respond to requests that you make, to improve the Service, and to offer you additional information, opportunities, and functionality. We will use the e-mail and postal address you provide to communicate with you and provide you necessary documentation relating to the Pawn Transaction. We may also communicate with you by telephone using the telephone number you provide in your Member account. For example, in the event that you send us intended Pawn Loan Property and later decide not to complete the related Pawn Loan, we will return the Property to you to the postal address you provide, and may contact you by telephone to discuss the incomplete Pawn Loan.

We may also use your Personal Information to provide you with promotional e-mails, and may contact you by telephone from time to time either directly or in partnership with other vendors or service providers. You may opt out of receiving these messages as described below.

We may create Anonymous Information records from Personal Information by excluding information (such as your name) that make the information personally identifiable to you. We may use this Anonymous Information to analyze usage patterns so that we may enhance the Service. We reserve the right to use, and disclose Anonymous Information to third parties, in our discretion.

Disclosure of Personal Information

We may provide your Personal Information to third party service providers that provide services to us or for us in connection with the Service. However, these service providers do not have any independent right to disclose this Personal Information except to help us provide the Service or as required to comply with applicable law.

Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, "Affiliates"), we may in the future. We may share some or all of your Personal Information with our Affiliates, in which case we will require these Affiliates to honor this Privacy Policy.

In the event Pawngo goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of Pawngo or its assets may continue to use your Personal Information as set forth in this Privacy Policy. You hereby consent to Pawngo sharing your Personal Information under the above circumstances.

We may (and you authorize us to) disclose information we have collected from and about you (including Personal Information) if we believe in good faith that such disclosure is necessary to (a) comply with relevant federal, state, and local laws or to respond to subpoenas or warrants served on us; (b) to enforce any agreement we may have entered into with you and to enforce the Privacy Policy; or (c) to protect and defend the rights or property of us or third-party individuals, or other users of our Service.

Choices Regarding Personal Information

When you receive promotional e-mails from us, you may indicate a preference to stop receiving such communications from us and you will have the opportunity to "opt-out" by following the instructions in the applicable e-mail. If we contact you by telephone for promotional purposes, you may notify us at that time if you do not wish to receive further promotional telephone communications.

We may contact you for service-related purposes (such as, but not limited to, notice that we have changed the Service or the Privacy Policy) when we believe it necessary to do so. You may not opt out of these communications, which are not promotional in nature, but if you do not wish to receive these announcements, you have the option to terminate your Member status. You understand that any such termination of your Member status may involve deletion of your Personal Information from our live databases. Pawngo will not have any liability to you for any termination of your Member account or related deletion of your information.

You may change certain of the Personal Information in your Member account by logging in to your Member account and editing it, provided that it remains accurate, complete, and up to date.

You may request that Pawngo delete or destroy your Personal Information. We will delete or destroy any Personal Information that we have collected about you, provided there is no ongoing Pawn Transaction and solely to the extent permitted by law. When we delete electronic information that we have collected from or about you, it will be deleted from our active databases but may remain in our archives.

Links to Other Websites

Our provision of links to other websites or locations is for your convenience and does not signify our endorsement of such other websites or location or their contents. We have no control over, do not review, and cannot be responsible for the privacy policies of or content displayed on such other websites. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.


Pawngo has put in place commercially reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For example, we will use Secure Socket Layer (SSL) technology (or comparable technology), including 128-bit encryption, to provide security for sensitive transmissions of Personal Information to our Website. Our servers are located in a secure facility, protected by 24/7 security guards and biometric scanners, and, among other procedural safeguards, we restrict access to Personal Information about you to those employees who need to know such information to provide services to you. Although Pawngo will implement and follow these measures to protect against unauthorized access (whether electronic or physical) to your Personal Information, no company, including Pawngo, can fully eliminate security risks associated with Personal Information and we cannot guarantee that unauthorized access to your information will never occur. Pawngo has received the VeriSign security seal.

Contact Us

Should you have any questions or concerns regarding this Privacy Policy, please contact us at:

Privacy Policy Updates

As part of the Terms of Service, this Privacy Policy is subject to occasional amendment, in accordance with the Terms of Service. This Policy was last updated May 27, 2011.