Frequently Asked Questions

How does the transaction work?

A loan from us is a way to get immediate money by using items you already own. Unlike traditional bank loans, there are no credit checks or financial disclosures. We don't ask for your paystub or any financials.

Upon accepting your final loan offer, we directly deposit money into your bank account, and your monthly service charges are auto-debited.

What is the minimum and maximum amount of money I can get from Pawngo?

Pawngo can offer you the cash you need! We review each application individually. Each offer is determined on a case by case basis, determined by the value of your asset.

How do you determine the Monthly Service Charges for my asset?

The Monthly Service Charges are determined by the contract amount.

What assets/items do you accept?

Good question! The most popular assets we accept are:

  • Jewelry
  • Diamonds
  • Designer Handbags and Accessories
  • Luxury Watches
  • Precious Metals
  • High-End Cameras & Equipment
  • Apple Products
  • High-End Guitars & Musical Instruments
  • Luxury Automobiles
  • Fine Art & Collectibles
Learn more about the assets we accept

What if I don't see my item listed under ‘Assets We Accept'?

Pawngo transacts with a wide range of assets. If you're not sure if we accept your asset, contact us directly!

How is my final loan offer determined?

At Pawngo, we care about client satisfaction. Our goal is to get you the money you need!

Your final offer will be based on the in-house evaluation of your item, which will be conducted by our expert GIA Evaluations Team. Factors that influence your final offer include your item's current condition, its value & real-time pricing data.

Do I have to make monthly payments?

If you agree to a contract with us, the service charge you owe each month will be debited directly from your bank account.

Do I have to have a bank account to pawn my item?

Yes. If you conduct a financial transaction through us, you are required to own a bank account. All transactions occur via electronic funds transfer, between our bank account and yours.

Are there any extra charges I should expect when doing a transaction?

At Pawngo/Lux Exchange, we are completely transparent and upfront with all costs. When you complete a transaction with us, you will NEVER encounter hidden fees or extra charges. There are ZERO storage, insurance, shipping and/or ticket fees.

Do you provide insurance?

Your item is fully insured during shipment, the entire duration of its loan period, and return.

Pawngo's Insurance Certificate

Do you cover the cost of shipping?

We use FedEx for all shipments and fully cover all costs associated with your item's shipment and delivery. Adult signature is required at time of delivery and return to your door.

What happens to my item if I decide not to pay back my loan?

Pawngo rarely defaults any contracts. 98.2% of our clients repurchase their luxury items. Our financial department is always willing to work with you to figure out a plan. If you absolutely cannot pay your service fees and pay to repurchase your asset, we will eventually attempt to resell your item. Please understand, we do not WANT to keep you asset. We want you, the client!

Will defaulting on a transaction from Pawngo/Lux Exchange affect my credit score?

ABSOLUTELY NOT. We do not report to or have any communication with credit reporting agencies. We do not ever ask for or need your Social Security Number. We never ask for any financials, credit history, or pay stubs. We ARE NOT a payday lender.

What are acceptable payment methods?

If you complete a transaction with us, we will electronically deposit money directly into your bank account. The service charge you owe each month will be debited directly from your bank account as well. You must have a bank account in order to complete a transaction with Pawngo/Lux Exchange. We also require electronic transfer of funds and do not accept monthly payments via paper check or cash.

How is my item stored and secured?

Your item is bar-coded and stored within a secure vault for the entire duration of its loan period. Our vault is located in our Secure Operations Lab that is only accessible via biometrics security. The entirety of your items journey is recorded on HD cameras and logged.

Learn more about storage & security at Pawngo

Can I buy items from Pawngo/Lux Exchange?

YES! Right now please check out

Items Available for Purchase

  • High-End Jewelry
  • Luxury Handbags, Heels and Accessories
  • Diamonds
  • Fine Watches
  • Precious Metals & Coins
  • Precious Gemstones
  • High-End DLSR Cameras & Equipment
  • High-End, Brand-name Guitars and Musical Equipment